TERMS AND CONDITIONS
We are committed to your privacy!
A2Z does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with A2Z. We know that keeping your personal information private is very important and we do this responsibly and in accordance with European law. Maintaining your confidence in us is our priority.
Collection:
Providing personal information is not a prerequisite for accessing the a2zhossegor.com website. It is however necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.Apart from the information you personally provide to us we may collect navigational information when you browse the a2zhossegor.com site. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you. We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.
Storage and Security:
a2zhossegor.com has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised A2Z staff who are fully aware of the importance of confidentiality. Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the A2Z online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you'll be unable to inadvertently place an order through an unsecured connection. a2zhossegor.com uses Thawte Secure Certificates - one of the most trusted certificates available on the internet today.
Use and Disclosure:
A2Z does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.We use the information gathered for processing your order, developing our website and for planning in improving our products and services to customers and visitors to the website. We may use the information you provide to inform you about new 69Slam products or items of interest via email or postal mail as long as you have indicated that you do not object to this. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in emails we send. Alternatively you can contact us directly at a2zhossegor@gmail.com when a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data.
Contacting us:
If you have any questions, comments or concerns regarding our privacy policy, please contact us at the following email address :
Email:a2zhossegor@gmail.com
FAQ
The most important point that we would like you to know is, if you have any queries about A2Z simply email us and you can be assured to receive a reply. To help you get started, here is a list of the most frequently asked questions that may provide you with an immediate answer. If this doesn't help, contact the guys directly at A2Z by sending an email to a2zhossegor@gmail.com
Can I order from any country?
Of course! A2Z ships on a daily basis to customers worldwide using express courier COLISSIMO from the French mail services . Most orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved. Under normal circumstances, an email is then sent to you confirming that your order has been processed and has left our premises for delivery.
Is this express delivery cost the same if I order 1 pcs or 10 pcs ?
Yes, we charge only a one-off fee per destination…whatever the quantity. And in any case, the delivery will be free of charge if your order exceeds 100 euros for France and 200 euros for international.
How long will it take for my order to arrive?
This depends on the method of shipping requested and the country of destination. Typically delivery is between 2-10 days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-6 weeks.
What happens if a product that I ordered is not in stock anymore (sold out) ?
You will receive within 24 hrs an email from us saying that this special product you ordered is sold out in the size you ordered / or in the print/colour you requested.2 solutions then : either you replace this reference sold out by another one, or you cancel your order for this particular product, and we will credit you back.
What happens if I want to exchange an item/s purchased?
As long as the item/s is in original condition, simply email or fax us with your invoice number and your requirements and send the original item/s back to us by post within 10 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the invoice number and your requirements. You will be charged for the cost of shipping and all additional postage fees due to this exchange.You will be also charged for any additional items sent if you fail to return the original items back to us by the specified time period. When sending goods back to us simply post to: ATOZ, 131 Avenue de Sabotiers, 40150 Soorts-Hossegor FRANCE
What if I don't like what I ordered?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us and provided the items are returned in original condition and within 10 days of receipt of the shipment.
Will I be charged duties and taxes on receipt of goods ?
It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by A2Z.
Can I buy A2Z products in a store?
Sorry. The only place to buy A2Z products is from this website or at the “BIG SALE” in Hossegor, France during Easter weekend every year.
How safe is ordering via the Internet?
At A2Z we have the latest security encryption keys . To further protect A2Z customers, personal details are not kept on our servers. All orders and customer information is stored separately. All orders are processed manually to ensure added protection and security against any potential fraudulent activity. Access to our local site is via one-time only passwords that cannot be sourced via our servers.
Does anyone have access to my personal information?
The only time personal details are provided to a 3rd party is when we believe a consumer is actively using the credit card for fraudulent purposes. These details are supplied to the necessary authorities. The consumers IP address is also recorded plus their signature ID from the server account used to place the order. Click here to read our complete Privacy Policy regarding ordering via our Internet site.
Can I pay by any method other than credit card?
You have listed on our website all the credit cards that are accepted.Payment can be made also through PAYPAL.If I have a problem who can I contact?The good news is everyone at A2Z cares about providing the best level of service to our customers. Please send your email to a2zhossegor@gmail.com, and we can assure you that you will get an answer within 24 hours !
I have a question which hasn't been answered here!
No problem, send us an email: a2zhossegor@gmail.com
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